Terms of Support

  • Thank you for using Medicine Order Delivery Service (hereinafter referred to as "MODS"). We aim to provide you with a seamless and effective way of ordering your prescription and delivering it to you. Our support is through email support@medicine-order.com, make a support request, in the following manner: Subject Header:<Your Name>, Content: <State your problem or request.>
  • Any problems encountered with Ordering, Payment, E-appointments, Reminders, Notifications and with the general use of the Application can escalated to the support team via our hotline and email.
  • The MODS platform will undergo periodic updates and version upgrades to keep to current with the latest technology and services. The MODS team will inform users when it deems necessary via email when there is a major disruption to its hosted servers. However, these incidents will be very rare occurrences.