Frequently asked questions

Wondering how it works? Confused about how to get started?

I'm a Clinic owner how can I get started with MODS?Step 1. Register as a new Clinic using either a Web browser or Mobile App. The user registering the Clinic for the first time must use a unique email address. This email should not be used by the clinic staff.

Step 2. Registration will require a set of information regarding the clinic business operations. Once this step is complete you will receive a success message. Wait for the MODS team to verify the information.

Step 3. Once the clinic data is verified a confirmation notification will be sent by email.

I'm a Patient how can I get started on MODS?Step 1. Registering as a new Patient can be done by self or by the Clinic using either a Web browser or Mobile App. The Patient registering or being registered by the Clinic staff for the first time must use a unique email address. 

Step 2. Registration will require 4 sets of information regarding the patient. At the end, the self-registering patient will have to select the Clinic that is onboard MODS platform. If the preferred Clinic is not onboard then the Patient will have to enter the Clinic name.

Step 3. Once this step is complete you will receive a success message. If the patient self registers then wait for the clinic to verify the information.


Step 4. After the Patient data is verified by the Clinic a confirmation notification will be sent by email requesting to set the password.

How do I add Staff to my Clinic in MODS?Step 1. Log into MODS as the Clinic owner and tap on Staff in Dashview.

Step 2. Add Staff then Select the Role as Doctor/Nurse Manager or Nurse. Then fill out the Name, Contact and Email. 

Step 3. Staff will receive an email with an encrypted link that will require the user to set a password. Once this is done the staff can now access MODS.

How do I add Patients to my Clinic?Step 1. Sign into MODS as a Nurse Manager and tap on Patients. To add a Patient click on ‘+’ and proceed to input the required information for the Patient.

Step 2. The patient will receive an email requesting to set the Password. 2FA will be sent via SMS to the Patient.

How do I add Inventory in MODS?Step 1. Sign into MODS as a Doctor or Nurse Manager and go to the Menu option. Select Inventory.

Step 2. You can inventory for Prescription Medicines or Non-Prescription products. Non-prescription items will automatically appear under Shop for Patients to Order. 

Step 3. To add inventory click on ‘+’ and proceed to input the required information for the Medicine. At this point you can select to track or not track inventory and also add an image.

Adding inventory just takes 2 minutes to complete.

How do I prescribe Medicines?Step 1. Sign on as a Doctor/Nurse Manager and tap on Patients. Select the Patient you want to Prescribe to and then tap on Add Prescriptions.

Step 2. You will be able to see the Patient’s past prescriptions if there is. To add a Prescription click on ‘+’. Input the Expiry Date of this Prescription as the first step and then proceed to add the Medicines. Step 3: Once you have added the Medicines you can save. Prescription only takes 2 minutes to complete.

support@medicine-order.com